Selected projects from my consulting years, 2003–2017

Media

Media is where I first started designing whole systems.

TVP. 7 years of numerous publishing process projects for several national channels of the public broadcaster, from tvp.pl through TVP Info to TVP Sport, as well as for TVP Regionalna and the regional centres. Working with many newsrooms at once, designing the complete information architecture and all the interface templates.

Polska The Times. The same process when the title entered the Polish market: designing the online publishing processes for one umbrella title and more than a dozen regional editions. Substantial work, because one system had to serve both the national edition and more than a dozen regional newsrooms.

Cyfrowy Polsat and Polsat Sport. Many projects, including the redesign of cyfrowypolsat.pl, its customer service and online entertainment sections, and polsatsport.pl.

Qualitative research. For PEKAO S.A., AVIVA, Provident, Plus GSM, T-Mobile and Orange.

Financial services

iPKO biznes. A complete, self-led process of designing, documenting and researching the interface of transactional e-banking for businesses at the largest Polish bank. A huge project: 18 months, with a 3-month analysis stage.

banqUP / solarisBank. Configurable banking for small businesses: UX and the interface of the desktop and mobile app, together with a visual designer.

Kokos.pl and Morizon. Peer-to-peer lending with a flow reordered around the user's goal, and a loan application led as a conversation with an adviser. Both went into production; details in a separate case study.

bph.pl and warta.pl. A conversion path on the bank's website and a redesign of the insurer's website.

Other industries

Telecoms (redesign of plus.pl and its conversion paths, including the e-shop), pharma (twelve months of mobile app projects for one of the major players in the market) and data tools (UX for data management and predictive analytics tools).

What this means for the role today

Systems instead of screens, before it had a name. A shared information architecture and a full set of templates for several channels, and one publishing process for an umbrella title and more than a dozen regional editions, are work on shared rules for many products and many teams. Today this is called a design system and its governance. It is the same problem as in the multi-brand design system, more than a decade earlier.

Many newsrooms, one system. Designing with many newsrooms at once was an early version of what I later did in the chapter at ING: consistency across teams that have their own priorities.

Long relationships and large projects. 7 years with one client and 18 months on a single banking product show that clients came back.

Many industries. Media, finance, telecoms, pharma, public administration.